Great service and response to questions! Before ordering I had some questions about stone vs stainless steel tool. I got prompt answers and after doing some research I ordered this one from Avra, which was recommended by my massage therapist. This is heavier and a bit bigger than the average hear shaped Gua Sha and I am happy about this because it gives me the ability to use on body and face. I like that I can't break it, like my last stone one. Definitely recommend. Arrived very quickly and comes with its own storage bag